American Express is hiring FRESHERS for Customer Service Associate profile
- Excellent Communication Skills.
- Provide Superior Customer Experience On Calls To Consumer Card Members.
- Resolve All Customer Queries And Follow Established Procedures As Appropriate.
- Provide Alternatives And Apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions And Fcr To Card Members.
- Deliver To The Customer, Employees And Shareholder Metrics As Per Goals.
- Highlight Issues Through Feedback And Recommend Changes In Workflows, Procedures, Service Levels, Based On Customer Demands To Meet Their Needs And Ensure Quality Service Is Given At All Times.
- Adherence To Quality And Compliance Guidelines.
- Ability To Take Quick Decisions And Respond To Customer Inquiries.
QUALIFICATION CRITERIA
Location: Gurgaon, HARYANA
Qualification : Any Graduate
Experience : Freshers
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JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Qualifications
- Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations.
- Demonstrated Dependability/Self Motivating Skills.
- Change Management Ability.
- Demonstrated Ability to Work effectively within a Team Environment as well as independently.
- Proven Analytical and Problem Solving with a strong attention to Detail.
- Workable knowledge of MS Office Applications (Word, Power-point, Excel)
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