Company Name: Dimension Data
Company Profile: Dimension Data is simply a great place to work.We are a global leader in the provision and management of specialist IT infrastructure services and solutions.Our vision is to be world leaders in the provision and management of specialist IT infrastructure solutions. To be able to achieve this, we employ a dedicated and highly skilled engineering team who look after our client’s technology needs.As an Engineer at Dimension Data, you will be tasked with making configurations, actioning installations and fixing technical problems that are of a more complex nature than those that the senior technician would attend to. You will support senior engineers and work directly with clients or jointly together with technicians.
Job Details:
You will use your experience in support engineering and focus on first line support for standard and low complexity incidents.
We will need you to assist with ensuring that the assigned infrastructure at the client site is configured, installed, tested and operational.
You will need to assist in analysing, assigning and escalating the support calls received at the service desk.
terms:
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