'ZS Associates hiring for B.E/B.Tech/B.Sc graduates "Help Desk Associate" , Pune- October 2013'

Posting Job Title:	Help Desk Associate
Region:	India
Job Category:	Corporate Support – IT
Job Function:	Corporate Support
Posting Location:	Pune, India
Job Description:	ZS Associates is a global management consulting firm focused on marketing and sales effectiveness. ZS combines deep expertise with rigorous, fact-based analysis to deliver consulting services to management, and in the business operations and technology arenas to help companies improve performance and results. ZS helps companies achieve marketing and sales success through a complete and integrated range of services, from issue-specific solutions to large-scale business transformations. With more than 2000 professionals in 20 offices around the world, ZS Associates provides clients depth of expertise and breadth and capacity across marketing and sales functions. ZS is noted for its strong presence in the pharmaceutical and health care industries, yet our work has expanded into selected industries with significant investments in marketing and sales. We are currently seeking applicants for Helpdesk Associate position to join our Pune office. Qualified candidates will possess the skills detailed below and relevant work experience. The Helpdesk Associate support the work activities of handling 1st level support calls from all ZS Offices worldwide and maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. This position requires strong work experience and the ability to work independently in each of the following functions: • Trouble shooting related problems over phone and remotely • Complete some administrative tasks, such as tracking help desk call process, assisting with organizational efforts and asset management • Working in shifts. • IT team projects as assigned.
Qualifications:	• Strong oral and written communication skills • Professional appearance and demeanor, with ability to exercise good judgment and discretion • Engineer with good academic background along with MCP/MCSA or A+certifications. • A+ certification or Microsoft Certified Systems Administrator • Prior work experience as a Helpdesk Associate preferred. • Ability to work methodically and analytically in a quantitative problem-solving • Strong customer service skills. • 1-2 years of relevant experience in customer support.

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