'Service Desk Engineer Jobs For Klaus It Solutions'

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Job Description

TECHNICAL SKILLS:

-Strong knowledge in OS (Windows XP, Win 7, Linux, Mac).
-Troubleshooting LAN, WAN, VPN, Outlook issues.
-Basic knowledge about Active Directory and Exchange.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

o Ability to communicate effectively, both orally and in writing.
o Ability to communicate technical information to non-technical personnel.
o Keen sense of ownership of technical issues of McAfee’s enterprise customers
o Ability to generate progress reports on cases owned
o Be a team player with ability to stretch (time-wise) when required
o Willing to work in high-pressure environment
o Skills in planning, organizing, and adapting within a multi-tasking environment.
o Willing to work in night shifts
o Ability to participate in technical forums and provide inputs
o Have the aptitude and patience to update cases with well-written activity reports on a regular-basis and maintain case documentation
o Generate whitepapers / technical documents towards knowledge management
o Liaise with higher levels of technical support for escalations & troubleshooting customer issues
o Performs miscellaneous job-related duties as assigned
o Knowledge of current technological developments/trends in area of expertise.

Locations
Bengaluru / Bangalore

Nationality
India

Experience
0 – 2 years

Keywords / Skills
LAN,VAN,VPN,Outlook issues ITIL Knowledge

Education
Any graduate

Function
• Customer Service/ Call Centre/ BPO
• IT

Role
Technical Support Executive ( voice)

Industry
ITES/BPO

About Company

Klaus IT Solution Pvt ltd is headquartered at Bangalore. Klaus IT Solutions Pvt ltd is formed with Strong Leadership Team and Expert in Executive Search, Staffing, Technology and Outsourcing Services Providing Company.

The Recruitment Team at Klaus IT Solutions Pvt ltd comes with an in depth domain experience to add value to the Recruitment process. Our Recruitment teams are aligned as per the industry verticals to get in highest levels of focus, thereby creating a strong business model for the ever changing recruitment world.

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