Ensure sound understanding of the Standard Operating Procedure
Analyze cases and apply resolutions methods as per SOP guidelines
Manage case inventory & ageing as per pending guidelines
Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader.
Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turn around time
Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency.
Take active participation in PMR, Q-board, team huddle and also identify areas for process improvement
Complete the assigned trainings in time.
Salary:Not Disclosed by Recruiter
Industry: Banking, Financial Services, Broking
Functional Area: Marketing, Advertising, MR, PR, Media Planning
0 – 2 years
Keywords / Skills
Embedded Technologies,Internet/E-commerce,Mobile,Software Engineer,.net, ASP .net c#, VB .net, c#, SQL, M.Sc. IT,B.Tech, B.C.A, B.Sc IT, ,C++,mba hr fresher, management trainee, mba Marketing, Freshers, HR frehers, HR executive, marketing, generalist, gra
• Finance & Accounts
• Human Resources
• Graduate Trainee/ Management Trainee
• Financial/ Business Analyst
• Automotive/ Ancillaries
• Banking/ Financial Services
• Consumer Goods/ FMCG
• Entertainment/ Media/ Publishing
• IT/ Computers – Hardware
• IT/ Computers – Software
• Machinery/ Equipment Mfg.
• Real Estate
• Agriculture/ Dairy Based
• Beverages/ Liquor
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