Designation: Email Tech Support
Company Name: ACS of India Pvt. Ltd
ACS, a Xerox company, is a global leader in business process and information technology services. Our clients tell us that we are responsive, flexible, reliable, and that we do whatever it takes with honesty and integrity to get the job done right. That hard-working culture has been fundamental to our success since our founding in 1988. Putting the client first has allowed ACS to become the pacesetter in business process and information technology services – spanning the globe, pioneering new products, acquiring capabilities, and reaching millions of people with better operating solutions.
Work Experience: 1 to 2 yrs
Educational Qualification: Graduate/PG
Job Location: Noida
- Assume responsibility for quality and timeliness of all tasks delegated by Client Managers.
- Participate in internal communications on standard processes and reporting.
- Participate in meetings and on conference calls regarding current projects, updates and projections; lead as directed by Sr. Client Manager.
- Troubleshoot application and data issues and direct to the appropriate XLS contacts.
- Complete standard tasks with limited instruction and supervision.
- Understand and mitigate risk.
- Escalate high risk, complex or problematic issues to Manager.
- Manage complex projects and work requests with consistent accuracy and completeness.
- Work collaboratively and productively with members of XLS to troubleshoot and resolve issues.
- Possess Bachelors Degree.
- Strong aptitude for Technology.
- Possess understanding of ediscovery processes and industry; litigation support experience or exposure.
- Possess strong technical grasp of technology tools and platform intricacies.
- Demonstrate excellent oral and written communication skills.
- Proven self-direction.
- Pro-active by nature.
- Capable of multi matter management and multi-tasking.
- Proven time management skills.
- Flexible in work hours and availability.
Affiliated Computer Services Of India Private Limited, A Xerox Company
1st Floor Tower A&B, Knowledge Boulevard
Plot-8A, Block-A, Sector 62, Noida
Walkin Date: 15-18 October 2013
Contact Number: 120-4524300
Contact Person: Swati Gupta
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