Saturday, 12 October 2013


Designation: Technical Service Desk

Company Name: HCL Technologies Limited

About Company:
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( www.hcltech.com ) and HCL Infosystems (www.hclinfosystems.in)

Work Experience: 1 to 3 yrs

Educational Qualification: Graduate/PG

Job Location: Bengaluru/Bangalore

Job Description:

  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations

Desired Skills:

  1. Technical Voice / Semi voice international Experience required
  2. Phone support experience necessary.
  3. Technical help desk or technical call center experience is necessary.
  4. Disciplined, systematic problem solving skills required.
  5. Hands-on work experience with the following:
  6. Windows Operating systems
  7. Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  8. Servers: Windows 2000, Windows 2003, Windows 2008,
  9. Knowledge of Active Directory, Exchange 2003/2007
  10. ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  11. User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  12. Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  13. MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  14. Internet browsers (e.g. Explorer, Chrome, Firefox),

Walkin Venue:
HCL Comnet Systems and Services Ltd.
Surya Sapphires Plot No 3
2nd Floor, HCL Comnet Block.
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore

Walkin Date: 14-18 October 2013

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