Designation: Technical Support Associate (Voice)
Company Name: IBM India Pvt Limited
About Company:
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Work Experience: 1 – 4 Years
Educational Qualification: Graduate/PG
Job Location: Bengaluru/Bangalore
Job Description:
- Remote Infrastructure support delivery
- Perform problem cause analysis
- Resolve routine customer problem
- Ability to Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Ability to meet a set of defined account agent productivity measurements.
Desired Skills:
- Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
- Browser Support – Internet Explorer
- Strong computer skills required for initial call handling
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Excellent oral and written communication skills.
- Excellent customer service orientation
- Neutral accent
Walkin Venue:
IBM India Limited
SA1 Building,
#12 subramanya Arcade, Opp to Jal Bhavan,
Bannergatta Road.
Bangalore – 560 029
Walkin Date: 16-18 October 2013
Contact Person: Arun
terms:
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