Designation: Senior CCO
Company Name: CONVERGYS India Services Pvt Ltd
About Company:
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment.
Work Experience: 0 to 1 yrs
Educational Qualification: Graduate/PG
Job Location: Gurgaon
Job Description:
- Provide best-in-class customer service and resolution to customer queries
- Openings in Telecommunication and Financial Services
- Talk to customers in the UK
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Mentor other team members and provide coaching and training.
Desired Skills:
- Excellent verbal and written communication skills.
- Quickly and effectively identifies and solves customer requests and problems.
Walkin Venue:
Vipul Agora
4th Floor, Sector-28
Chakarpur
Mehrauli – Gurgaon Road
Gurgaon 122 002
INDIA
Walkin Date: 7-11 October 2013
Contact Email: CareersIndia@convergys.com
Contact Number: 8860634832
Contact Person: Ruhi
terms:
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