Candidate should be a Any Graduates from a recognized university.
Experience in supporting enterprise applications like Oracle EBS will be added advantage. Knowledge of installing and support of Studio.Net, Visio would be added advantage. Basic knowledge about VPN client side configurations (Juniper, CheckPoint, Cisco, Nortel). Working with CA service desk tool.
Good understanding of WindowsXP/Win7 environment and UI (User profile, email config, Appl installing). 1-2 years hands-on experience with office productivity tools like Word, Excel, Powerpoint, Outlook and IE7/8 in configuration and support issues. Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP config). Basic understanding of PC and laptop troubleshooting (OS, device driver install, event viewer). 1-2 years experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc). 1-2 years experience with service desk and remote support tools (RDP, GTA, PCAnywhere etc). Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage). 1-2 years of international support experience (preferably US).