Designation: E-Chat Process
Company Name: GE Capital RF
GE Capital Retail Finance is a captive financial services centre supporting operations for US and Canadian clients. Its RCF division is one of the most successful retail credit providers with more than $30 billion in assets and over 40 million account holders. The business unit provides private label credit card programs, bankcards, and financial services for consumers. It is also a back-office for Sales Finance
Work Experience: 0 to 5 yrs
Educational Qualification: Graduate/PG
Job Location: Hyderabad / Secunderabad
- Receive and respond to inquiries from both internal and external customers
- Research to determine appropriate resolution steps as per SOP/ policies/parameters using GE systems
- Maintain customer records in accordance with policies and procedures.
- Maintains an effective follow-up process to ensure the completion of commitments to customers
- Provide Customer with product and service information
- Follow-up on customer inquiries and resolve
- Recognize, document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
- Prior experience in back office operations
- Should be Customer Service Centric
- Excellent English comprehension Skills
- Working knowledge of Computers
- Professional etiquettes and ability to work with a Team
- Should be willing to in shifts
- Should be open to Change
- Minimum of 18 years of age
GE Global Servicing,
I Labs, Hyderabad Technology Centre,
lot no 18, Software Unit Layout,
Opp: Inorbit mall, Hitech City,
Madhapur, Hyderabad- 500081.
Walkin Date: 14-18 October 2013
Contact Person: Dora/Rozina
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