Designation: Quality Assurance Analyst
Company Name: Ocwen Financial Solutions Pvt. Ltd
About Company:
Ocwen Financial Corporation (NYSE:OCN) is a diversified financial services holding company with headquarters in West Palm Beach, Florida, and a presence in Canada, China, Germany, India, Japan and Taiwan. Ocwen Financial Corporation is engaged in a variety of businesses related to residential and commercial mortgage servicing, real estate asset management, asset recovery, global outsourcing and the marketing and sales of technology solutions to third parties. Ocwen Financial Corporation is a global leader in customer service excellence as a result of our company-wide commitment to quality, integrity and accountability.
Work Experience: 4 to 6 yrs
Educational Qualification: Graduate
Job Location: Bengaluru/Bangalore
Job Description:
- Perform quality assurance call and process reviews for all Customer Contact and Processing departments in Ocwen.
- Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
- Make recommendations to help reduce process variation and eliminate errors.
- Track Business Unit responses for all findings identified from the process reviews.
- Work with Management and develop project plans to address opportunities identified through process reviews.
- Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
- Provide management with timely reports documenting observations from reviews.
- Assist in implementing changes or modifications to the Quality Assurance department’s evaluation process.
Desired Skills:
- Graduate
- Minimum 4 years work experience of which minimum 1 year in a Quality role
- Understanding of the Mortgage Industry, Loan Servicing, Loss Mitigation and basic financial processes preferred
- Proficient in Excel
- Exposure to 7 basic quality tools
- Ability to work on multiple projects and also periodically set and achieve stretch goals
- “Quick Learner”, “Analytical” and “High attention to detail”
- Work independently with minimum supervision.
Walkin Date: 29 July-2 August 2013
Walkin Time: 12 pm
Contact Number: 66177357
Contact Person: Carol
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