Job requirements:
Respond to incident calls and emails from users on desktop related issues
Provide level 1 & 2 remote troubleshooting support on desktop issues
Escalate unresolved cases to relevant onsite support team
Document all reported incidents – identify trends to assist in future problem resolution
Input new system users onto the organisation domain, e-mail system and proxy servers within set timescales and ensure existing system users information is correct and up to date.
Liaise with third party support organisations for repairs/replacements.
Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards.
Generate, track, and close trouble tickets
Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Businness Users to the closure.
Prepare activity and management reports
Locations
Goa
Nationality
India
Experience
0 – 3 years
Keywords / Skills
"tech support", "IT","IT Jobs","Software Engineer"
Education
BCA, B.Com, B.E/B.Tech, B.Sc, MCA, M.E/M.Tech/MS
Function
IT
Role
• Software Engineer/ Programmer
• Systems Engineer
• Technical Support Engineer
Industry
IT/ Computers – Software
Company Name
People Gamut HR Solutions
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